Shipping & Refund Policy
Shipping & Refund Policy
Last Updated: October 10, 2026
At Kater Furniture, we want you to feel confident when shopping for furniture and home décor online. This Shipping & Refund Policy explains how we process orders, calculate shipping costs, deliver products, handle returns, and issue refunds for purchases made through www.katerfurniture.com.
Please read this policy before placing an order. By purchasing from Kater Furniture, you acknowledge the terms described below, subject to your rights under applicable consumer protection laws.
1. Shipping Locations
Kater Furniture currently offers shipping within the United States to eligible delivery addresses.
Shipping availability may depend on the destination, the product ordered, and the delivery services available for that location. Available shipping options will be presented during checkout where applicable.
We do not currently offer international shipping under this policy.
If you are unsure whether we can deliver to your address, please contact our customer service team before placing your order.
2. Order Processing Time
Orders generally require 5–7 business days for processing before shipment.
Processing includes activities such as order verification, preparation, packaging, and coordination with the appropriate fulfillment or shipping provider.
Please note:
- Processing begins after your order has been successfully submitted and the required payment has been confirmed.
- Business days generally exclude weekends and applicable public holidays.
- Orders containing multiple products may require additional coordination before shipment.
- Processing may take longer if an item is unavailable, additional order verification is required, or an unforeseen operational issue occurs.
We will make reasonable efforts to process orders within the stated timeframe. If a significant delay affects your order, please contact us for assistance.
3. Shipping Costs
Shipping charges are calculated based on the applicable order and delivery details.
The shipping cost for your purchase will be displayed at checkout when available. The amount may vary depending on factors such as the products ordered, package dimensions or weight, delivery destination, and shipping service.
Please review your order summary carefully before completing your purchase.
Any applicable shipping charges or other fees presented during checkout will form part of your order total.
Shipping promotions: If a free-shipping offer or other shipping promotion is available, its eligibility requirements and applicable conditions will be provided with the offer.
4. Estimated Delivery Time
After an order has shipped, estimated delivery generally takes 5–10 business days.
This is an estimate rather than a guaranteed delivery date. Actual delivery times may vary depending on the destination, carrier schedules, product size, transportation conditions, and other circumstances.
The estimated delivery timeframe begins after shipment, not when the order is initially placed.
Based on the standard processing and shipping estimates above, the overall timeline is approximately 10–17 business days from order processing commencement through estimated delivery, excluding delays and applicable holidays.
We will make reasonable efforts to help ensure that orders are delivered as promptly as possible.
5. Order Confirmation and Tracking
After placing an order, please retain your order confirmation and any related purchase information.
Once your order has shipped, tracking information may be provided by email or text message, depending on the available shipping service and the contact information supplied with your order.
Tracking updates are provided through the applicable shipping provider. The availability and frequency of updates may vary.
If you have not received shipping information within a reasonable timeframe or need assistance locating your order, contact us at info@katerfurniture.com and include your order number.
6. Delivery Information and Customer Responsibilities
To help avoid delivery problems, please ensure that your shipping address, contact details, and delivery instructions are accurate when placing your order.
Customers are responsible for reviewing the delivery information entered at checkout.
If you need to update your address or other order details, contact us as soon as possible. We will review the request based on the order's processing and shipment status, but changes cannot be guaranteed once fulfillment is underway.
For large furniture items, please consider the available access space, entrances, hallways, stairways, and other relevant delivery conditions.
Any special delivery services, assembly arrangements, or additional charges will depend on what is offered and confirmed for your particular order.
7. Delayed, Missing, or Undelivered Orders
Although we aim to meet our estimated delivery times, delays can occasionally occur because of carrier disruptions, severe weather, transportation issues, fulfillment delays, or other unforeseen circumstances.
If your order has not arrived within the estimated delivery timeframe, please contact us so we can review the available tracking information and assist with the next steps.
If tracking indicates that your package was delivered but you have not received it, please notify us promptly. We may need to coordinate with the shipping provider to investigate the delivery.
We will make reasonable efforts to help resolve shipping problems. Your rights and any remedies available under applicable law remain unaffected by this section.
8. Returns Within 30 Days
If you are not satisfied with an eligible purchase, you may request a return within 30 days after delivery.
To initiate a return, please email info@katerfurniture.com with the following information:
- Your full name.
- Your order number.
- The product you wish to return.
- The reason for the return.
- Photographs or supporting details, if relevant.
Please contact us before sending any product back. Our customer service team will review your request and provide instructions regarding return eligibility, shipping arrangements, and the next steps.
Submitting a return request does not automatically mean the return has been approved. We will review the request in accordance with this policy and applicable law.
9. Return Eligibility and Product Condition
To help us process a return, please keep the product and its components in the condition in which they were received.
Where applicable, we may request that returned products include their original packaging, accessories, hardware, and other supplied components.
Before requesting a return, please avoid unnecessary assembly, modification, or use of the product beyond what is reasonably needed to inspect it.
Return eligibility may depend on the product's condition, the reason for the return, the information provided, and any product-specific terms disclosed at purchase.
If an item is damaged, defective, incorrect, or materially different from its description, please contact us so we can assess the issue and explain the available remedies.
Nothing in this section limits mandatory consumer rights concerning defective, misdescribed, or nonconforming products.
10. Return Shipping Costs
Responsibility for return shipping costs depends on the circumstances of the return.
- Change of mind or personal preference: Return shipping costs may be the customer's responsibility, subject to the applicable return terms and law.
- Damaged, defective, or incorrect products: Contact us before arranging a return. We will review the circumstances and explain the appropriate return arrangements and responsibility for applicable costs.
- Other return requests: Costs and arrangements will be assessed individually and communicated before the return proceeds, where practicable.
Furniture can be large, heavy, or difficult to transport. For this reason, please obtain return instructions and any applicable cost information from our customer service team before shipping or arranging pickup.
Do not assume that return shipping is free unless we have confirmed it or applicable law requires it.
11. Final-Sale and Non-Returnable Items
Products explicitly identified as final sale at the time of purchase are generally not eligible for return solely because of a change of mind or personal preference, subject to applicable law.
Please review product listings and any sale conditions carefully before purchasing.
The final-sale designation does not eliminate rights or remedies that cannot legally be excluded. If a final-sale product arrives damaged, is defective, is incorrect, or does not conform to the purchase agreement, contact us for assistance.
Any legally required refund, replacement, repair, or other remedy will be handled in accordance with applicable law.
12. Damaged, Defective, or Incorrect Items
We understand how important it is to receive furniture in the expected condition.
If your order arrives damaged, defective, incomplete, or different from what you purchased, please contact us as soon as reasonably possible at info@katerfurniture.com.
Please include:
- Your order number.
- A description of the issue.
- Photographs of the product and any visible damage, if available.
- Photographs of the packaging, if relevant.
Please retain the product and packaging while we review your request, where reasonably practicable.
Our team will assess the circumstances and explain the available next steps. Depending on the issue and applicable law, the resolution may involve a return, refund, replacement, repair, or another appropriate remedy.
Please contact us before arranging return shipping so we can provide the correct instructions.
13. Refund Eligibility and Approval
Refunds are considered after a return request or other eligible refund claim has been reviewed.
For ordinary returns, we may need to receive and inspect the returned product before confirming the refund.
Once the return or refund has been approved, we will notify you of the outcome and applicable next steps.
Refund eligibility and the amount refunded may depend on the original transaction, the reason for the refund, applicable shipping charges, the condition of the returned product, and any lawful terms disclosed before purchase.
We will not apply deductions or fees where prohibited by applicable law.
14. Refund Processing Time
After a refund is approved, we generally aim to process it within 5–10 business days.
The time it takes for the funds to appear in your account may depend on your payment provider, bank, card issuer, or financial institution.
The refund may take additional time to appear after we have processed it. If you have not received the funds after allowing for your payment provider's processing time, please contact us for assistance.
Where applicable law requires a refund within a particular timeframe, that legal requirement takes precedence over the general timeframe stated in this policy.
15. Original Shipping Charges and Refunds
Shipping charges associated with the original order will be handled according to the applicable order terms, the reason for the return, and applicable law.
For a return resulting from a change of mind, original shipping charges may not be refundable where permitted by law and where the applicable terms allow this.
If an order is canceled, not delivered, or returned because of a problem attributable to the seller or the product, the applicable refund will be determined in accordance with the circumstances and relevant legal requirements.
We will communicate any applicable deductions or shipping-related refund conditions when reviewing your request.
16. Order Cancellations
If you need to cancel an order, contact us as soon as possible at info@katerfurniture.com.
Cancellation requests are reviewed individually based on the order's status, fulfillment progress, and any applicable legal requirements.
Please include your order number and clearly state that you are requesting a cancellation.
We will let you know whether the cancellation can be accommodated and explain any applicable next steps.
Once an order has been shipped, cancellation may no longer be possible. In such cases, you may be able to request a return under the applicable return policy.
Nothing in this section restricts any statutory cancellation rights that may apply to your purchase.
17. Exchanges
If you would like to exchange a product for another item, please contact our customer service team before returning the original product.
Exchange requests will be reviewed individually based on product availability, the reason for the request, and the applicable return terms.
We will confirm whether an exchange is possible and explain any relevant shipping, payment, or return arrangements before proceeding.
18. Contact Us
If you have questions about shipping, delivery estimates, tracking, returns, cancellations, or refunds, our customer service team can assist you.
Kater Furniture, Inc
Website: www.katerfurniture.com
Tel: 747-296-0435
Email: info@katerfurniture.com
When contacting us about an existing purchase, please include your order number and a clear description of your question or concern.
We appreciate your business and will make reasonable efforts to provide helpful and timely support.
19. Updates to This Policy
Kater Furniture may update this Shipping & Refund Policy to reflect changes in our shipping arrangements, return procedures, business operations, or applicable legal requirements.
Updates will be published on this page along with a revised “Last Updated” date.
Changes will apply as permitted by law and will not remove rights that customers are legally entitled to retain.
We encourage you to review this policy before making a purchase.
Kater Furniture — Furniture & Home Décor
Thank you for shopping with Kater Furniture. We appreciate your trust and are committed to helping you understand our shipping and refund procedures when purchasing furniture and home décor online.